Return Policy

Our Commitment to You

At Storm Tech SA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return policy to ensure your shopping experience is hassle-free.

Returns and Exchanges

1. Eligibility for Returns:

   • You can return any product within 30 days of purchase.
   • The item must be in its original condition, unused, and in its original packaging.

2. How to Return an Item:

   • Contact our customer service team at sales@stormtechsa.co.za or 065 501 3049 to initiate the return process.
   • Provide your order number, a description of the item you wish to return, and the reason for the return.
   • Our team will guide you through the return process and provide you with a return address.

3. Refunds:

   • Once we receive and inspect the returned item, we will process your refund.
   • Refunds will be credited to your original method of payment within 7-10 business days.
   • You will receive an email confirmation once the refund has been processed.

4. Exchanges:

   • If you wish to exchange an item for a different product, please follow the same return process.
   • Indicate that you would like an exchange and specify the new product you want.
   • Once we receive the returned item, we will send out the new product and provide you with a tracking number.

Damaged or Defective Items

1. Reporting a Problem:

   • If you receive a damaged or defective item, please contact us immediately at sales@stormtechsa.co.za or 065 501 3049.
   • Provide your order number, a description of the issue, and any supporting photos of the damaged or defective product.

2. Resolution:

   • We will arrange for a replacement or a full refund, depending on your preference.
   • We may request the return of the damaged or defective item, and we will cover the return shipping costs.

Shipping Costs

1. Return Shipping:

   • You are responsible for the return shipping costs unless the item is damaged or defective.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

2. Original Shipping Charges:

   • Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

• Opened software, video games, and DVDs
• Consumable items such as batteries and light bulbs
• Personal care products such as headphones and earphones

Contact Us

If you have any questions or need further assistance, please contact our customer service team at:

• Email: sales@stormtechsa.co.za
• Phone: 065 501 3049

Thank you for shopping with Storm Tech SA. We appreciate your business and are here to ensure you have a positive experience with our products and services.